Refund policy

Last Updated: September 19, 2026

At jzy8ge-01.myshopify.com (operated by THE TRUSTEE FOR THE MYER COMMUNITY FUND), we cherish the bond you share with your furry family members. We take immense pride in crafting and selecting high-quality pet accessories—from our gentle deshedding brushes and ergonomic grooming gloves to our leak-proof portable water bottles. We want every tail wag, purr, and adventure to be backed by full satisfaction. If something isn't quite right with your purchase, our straightforward and pet-parent-friendly Return and Refund Policy is here to help.

30-Day Happiness Guarantee (Return Window)

We offer a 30-day return policy, meaning you have 30 calendar days from the date you receive your item to request a return or exchange.

To be eligible for a standard return:

  • The item must be unused, unwashed, and free from pet hair, dander, or odors.

  • The item must remain in its original, undamaged packaging with all tags, labels, and included accessories intact.

  • You must provide proof of purchase (such as your Shopify order confirmation number or order receipt).

Note: For hygiene and sanitation reasons, pet grooming products (such as brushes and gloves) or hydration items (portable water bottles) that have come into direct contact with pet saliva, skin, or fur cannot be returned unless defective or damaged upon arrival.

How to Initiate a Return

  1. Contact Us First: Send an email to [email protected] within 30 days of receiving your order. Please include your order number, the name of the product(s) you wish to return, and a brief description (along with photos or video if the item is damaged or defective).

  2. Review & Authorization: Our customer support specialist, Shannon Jefferies, will review your request within 24–48 business hours and issue return instructions along with a Return Merchandise Authorization (RMA) guidance.

  3. Ship Your Item: Package the product securely to prevent damage in transit. Send the package directly to our authorized return facility:

Return Address:

Attn: Return Department / Shannon Jefferies

THE TRUSTEE FOR THE MYER COMMUNITY FUND

169/173 Egan St, Kalgoorlie WA 6430, Australia

Please do not send items back without contacting us first; unauthorized returns cannot be processed.

Shipping Costs for Returns

  • Standard Returns / Changed Mind: Customers are responsible for paying their own shipping costs when returning items due to buyer's remorse, accidental orders, or personal preferences. Return shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

  • Defective, Damaged, or Incorrect Items: If your pet brush arrives broken, your grooming glove has a structural flaw, or your water bottle leaks upon initial inspection, we will make it right! Contact us immediately with clear photos/videos. In such cases, we will provide a prepaid return label or arrange a replacement/refund at no extra charge to you.

Damaged, Defective, or Incorrect Items (Inspection Period)

Please inspect your order upon delivery. If you notice that an item is damaged, defective, or that you received the wrong product, contact [email protected] within 48 hours of delivery. Prompt reporting allows us to investigate with our courier services and send out a replacement immediately.

Non-Returnable & Non-Refundable Items

Certain items cannot be returned:

  • Final sale or clearance items.

  • Gift cards.

  • Products that show clear signs of heavy use, chew marks, pet damage, or hygienic contamination post-delivery.

Refund Processing Time

Once your return is received and thoroughly inspected by our warehouse team, we will send you an email notifying you that we have received your item and whether your refund has been approved or rejected.

  • Approved Refunds: Upon approval, your refund will be processed immediately to your original payment method (e.g., credit card, PayPal). Please allow 5 to 10 business days for the credit to post to your bank account, as processing times vary among financial institutions.

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank; it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please reach out to us at [email protected].

Exchanges

The fastest way to ensure you get what you want (e.g., swapping a grooming glove size) is to return the item you have under our guidelines, and once the return is accepted, make a separate purchase for the new item.